Privacy Policy & Mobile Messaging Terms
Effective Date: October 16, 2026
Company: Montezuma Mortgage LLC
Website: https://montezumamortgage.com
1. Overview & Commitment to Privacy
Montezuma Mortgage LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal and financial information. Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
2. Information We Collect
The types of personal information we collect and share depend on the product or service you have with us, as well as how you interact with our website and scheduling tools. This information can include:
Personal Identifiers: Name, physical address, email address, telephone number, Date of Birth, and Social Security Number.
Financial & Credit Information: Credit history, credit scores, employment information, income, and payment history.
Account Details: Bank account balances, account histories, and account numbers.
Loan Documentation: Information provided when you apply for a loan, allow us to pull your credit report, or submit supporting documents such as paystubs, W-2s, tax returns, and driver's licenses.
Digital & Website Data: Information submitted through online calendar scheduling links, point-of-sale (POS) loan application portals, IP addresses, browser types, and standard website analytics/cookies.
3. How We Share Your Personal Information (GLBA Disclosure)
All financial companies need to share customers' personal information to run their everyday business. Below are the reasons financial companies can share their customers' personal information, the reasons Montezuma Mortgage LLC chooses to share, and whether you can limit this sharing:
For our everyday business purposes (such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus):
Does Montezuma Mortgage LLC Share? YES (Excludes SMS opt-in data)
Can You Limit This Sharing? No
For our marketing purposes (to offer our products and services to you):
Does Montezuma Mortgage LLC Share? YES (Strictly First-Party Only; We never share with third parties)
Can You Limit This Sharing? No
For joint marketing with other financial companies:
Does Montezuma Mortgage LLC Share? NO (We Don't Share)
Can You Limit This Sharing? We don't share
For our affiliates' everyday business purposes (information about your transactions and experiences):
Does Montezuma Mortgage LLC Share? NO (We Don't Share)
Can You Limit This Sharing? We don't share
For our affiliates' everyday business purposes (information about your creditworthiness):
Does Montezuma Mortgage LLC Share? NO (We Don't Share)
Can You Limit This Sharing? We don't share
For our affiliates to market to you:
Does Montezuma Mortgage LLC Share? NO (We Don't Share)
Can You Limit This Sharing? We don't share
For nonaffiliates to market to you:
Does Montezuma Mortgage LLC Share? NO (We Don't Share)
Can You Limit This Sharing? We don't share
Why Can't I Limit All Sharing?
Federal law gives you the right to limit only:
Sharing for affiliates' everyday business purposes (information about your creditworthiness);
Affiliates from using your information to market to you; and
Sharing for nonaffiliates to market to you.
Because Montezuma Mortgage LLC does not share your personal information in any of these ways, there is no third-party marketing sharing to limit. State laws and individual companies may give you additional rights to limit sharing. If you are a new customer, we can begin sharing your information (for everyday business processing) from the date we provide this notice. When you are no longer our customer, we may continue to retain and handle your information as described in this notice in accordance with federal and state record-retention laws.
4. Mobile Information & Text Messaging (SMS) Privacy Policy
Montezuma Mortgage LLC adheres to strict compliance standards regarding mobile telephone numbers and text messaging (SMS/MMS) communications:
Strict Non-Sharing Clause: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, affiliates, or nonaffiliates under any circumstances.
Consent & Types of Messages: By providing your mobile phone number through our website, calendar booking tool, loan application portal, or via direct communication with our team, you consent to receive conversational, informational, and transactional text messages from Montezuma Mortgage LLC. These messages may include appointment reminders, application status updates, document requests, and direct responses to your mortgage inquiries.
Opt-Out Instructions: You may opt out of receiving SMS/text messages from Montezuma Mortgage LLC at any time. To stop receiving messages, simply reply STOP to any text message you receive from us. Upon receipt of your STOP request, we will send one final confirmation message and no further SMS messages will be sent unless you explicitly re-initiate consent.
Help & Support: If you are experiencing issues with our messaging program or require assistance, reply HELP to any message or contact us directly at 970-480-0540.
Message Frequency & Rates: Message frequency varies based on your loan status, scheduled appointments, and interaction with our team. Standard message and data rates may apply according to your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.
5. How We Protect Your Personal Information
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law (including the Gramm-Leach-Bliley Act and the FTC Safeguards Rule). These measures include:
Encrypted Data Transmission: Securing sensitive data over public networks using secure socket layer (SSL) technology.
Access Controls: Multi-factor authentication, password protection, and restricted employee access limited strictly to personnel with a valid business purpose.
Physical & Electronic Safeguards: Secure files, locked facilities, and certified micro-cut document destruction protocols.
6. Website Cookies & Third-Party Links
Our website may use standard "cookies" and analytical tools to improve user experience, monitor website traffic, and ensure security. You may configure your web browser to refuse cookies, though doing so may limit certain functionality on our site. Our website may also contain links to secure third-party platforms utilized in our mortgage workflow (such as our Point-of-Sale loan application portal, home equity tracking tools, or calendar scheduling system). Each integrated platform operates under strict financial data security standards.
7. Definitions
Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies. (Montezuma Mortgage LLC has no affiliates.)
Nonaffiliates: Companies not related by common ownership or control. They can be financial and nonfinancial companies. (Montezuma Mortgage LLC does not share with nonaffiliates so they can market to you.)
Joint Marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you. (Montezuma Mortgage LLC does not engage in joint marketing and will not share your information for these purposes.)
8. Contact Us
If you have any questions about this Privacy Policy, our data safeguarding practices, or your communication preferences, please contact us:
Montezuma Mortgage LLC
Attn: Daniel Hennek, Compliance Officer
Phone: 970-480-0540